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<template>
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<view class="complaint-page">
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<view class="header">
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<view class="back" @click="goBack">
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<text class="iconfont icon-xiangzuo"></text>
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</view>
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<view class="title">投诉与建议</view>
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<view class="right"></view>
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</view>
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<view class="content">
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<!-- 顶部标签：我要反馈 / 我的记录 -->
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<view class="tabs">
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<view
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class="tab"
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:class="activeTab === 'form' ? 'active' : ''"
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@click="activeTab = 'form'"
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>
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我要反馈
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</view>
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<view
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class="tab"
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:class="activeTab === 'list' ? 'active' : ''"
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@click="switchToList"
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>
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我的记录
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</view>
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</view>
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<!-- 表单区域 -->
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<view class="tab-content" v-show="activeTab === 'form'">
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<view class="form-card">
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<view class="form-item">
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<text class="label">反馈类型</text>
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<view class="type-tags">
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<view
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class="type-tag"
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:class="form.csType === '投诉' ? 'checked' : ''"
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@click="form.csType = '投诉'"
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>
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投诉
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</view>
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<view
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class="type-tag"
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:class="form.csType === '建议' ? 'checked' : ''"
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@click="form.csType = '建议'"
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>
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建议
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</view>
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</view>
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</view>
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<view class="form-item">
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<text class="label">联系方式</text>
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<input
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class="input"
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type="text"
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v-model="form.phone"
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placeholder="请输入手机号（方便回访）"
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maxlength="20"
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/>
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</view>
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<view class="form-item">
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<text class="label">反馈内容</text>
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<textarea
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class="textarea"
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v-model="form.csContent"
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placeholder="请详细描述您的问题或建议..."
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maxlength="300"
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:auto-height="true"
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/>
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<text class="count">{{ form.csContent.length }}/300</text>
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</view>
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<view class="form-item remark-item">
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<text class="label">备注（选填）</text>
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<input
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class="input"
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type="text"
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v-model="form.remark"
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placeholder="如有补充说明可在此填写"
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maxlength="100"
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/>
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</view>
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</view>
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<view class="submit-section">
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<view class="submit-btn" @click="submitComplaint">
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提交
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</view>
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</view>
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</view>
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<!-- 列表区域 -->
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<view class="tab-content" v-show="activeTab === 'list'">
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<scroll-view
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scroll-y
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class="list-scroll"
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@scrolltolower="loadMore"
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>
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<view
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class="record-card"
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v-for="item in records"
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:key="item.id"
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>
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<view class="card-header">
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<view class="left">
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<text class="type">{{ item.csType || '—' }}</text>
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<text
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class="status"
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:class="statusClass(item.status)"
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>
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{{ statusText(item.status) }}
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</text>
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</view>
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<text class="time">
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{{ item.submitTime || item.createTime || '' }}
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</text>
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</view>
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<view class="card-body">
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<view class="row">
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<text class="label">内容</text>
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<text class="value">
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{{ item.csContent || '—' }}
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</text>
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</view>
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<view class="row" v-if="item.handlerReslut">
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<text class="label">处理结果</text>
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<text class="value">
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{{ item.handlerReslut }}
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</text>
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</view>
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<view class="row" v-if="item.handlerName">
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<text class="label">处理人</text>
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<text class="value">
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{{ item.handlerName }}
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</text>
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</view>
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<view class="row" v-if="item.handlerDate">
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<text class="label">处理时间</text>
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<text class="value">
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{{ item.handlerDate }}
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</text>
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</view>
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</view>
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</view>
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<view class="empty" v-if="!loading && records.length === 0">
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<text class="iconfont icon-wushuju"></text>
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<text class="text">暂无反馈记录</text>
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</view>
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<view class="load-more" v-if="loading">
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加载中...
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</view>
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<view
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class="load-more"
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v-else-if="finished && records.length > 0"
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>
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已加载全部
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</view>
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</scroll-view>
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</view>
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</view>
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</view>
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</template>
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<script>
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import {
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createComplaintSuggestion,
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listComplaintSuggestion
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} from '@/api/property.js';
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export default {
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data() {
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return {
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activeTab: 'form',
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form: {
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csType: '投诉',
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csContent: '',
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remark: '',
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phone: ''
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},
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records: [],
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page: 1,
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limit: 10,
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loading: false,
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finished: false
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};
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},
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onShow() {
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if (this.activeTab === 'list') {
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this.refreshList();
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}
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},
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methods: {
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goBack() {
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uni.navigateBack();
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},
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switchToList() {
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this.activeTab = 'list';
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if (!this.records.length) {
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this.refreshList();
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}
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},
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async submitComplaint() {
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if (!this.form.csContent.trim()) {
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uni.showToast({
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title: '请填写反馈内容',
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icon: 'none'
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});
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return;
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}
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const payload = {
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csType: this.form.csType,
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csContent: this.form.csContent.trim(),
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remark: this.form.remark.trim(),
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phone: this.form.phone.trim(),
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submitChannel: 'APP'
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};
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try {
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uni.showLoading({ title: '提交中...', mask: true });
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await createComplaintSuggestion(payload);
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uni.hideLoading();
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uni.showToast({
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title: '提交成功',
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icon: 'success'
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});
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this.form.csContent = '';
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this.form.remark = '';
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this.page = 1;
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this.records = [];
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this.finished = false;
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if (this.activeTab === 'list') {
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this.refreshList();
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}
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} catch (e) {
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uni.hideLoading();
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uni.showToast({
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title: typeof e === 'string' ? e : '提交失败，请稍后重试',
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icon: 'none'
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});
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}
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},
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async refreshList() {
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this.page = 1;
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this.records = [];
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this.finished = false;
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await this.fetchList();
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},
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async loadMore() {
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if (this.loading || this.finished) return;
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this.page += 1;
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await this.fetchList();
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},
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async fetchList() {
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this.loading = true;
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try {
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const params = {
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page: this.page,
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limit: this.limit
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};
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const res = await listComplaintSuggestion(params);
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const list = (res && (res.list || res.data || res.rows)) || [];
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if (this.page === 1) {
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this.records = list;
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} else {
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this.records = this.records.concat(list);
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}
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if (!list.length || (res && (res.total || res.count)) <= this.records.length) {
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this.finished = true;
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}
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} catch (e) {
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uni.showToast({
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title: typeof e === 'string' ? e : '获取记录失败',
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icon: 'none'
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});
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} finally {
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this.loading = false;
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}
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},
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statusText(status) {
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if (!status) return '待处理';
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if (status === '1' || status === '已处理') return '已处理';
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if (status === '0' || status === '待处理') return '待处理';
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return status;
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},
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statusClass(status) {
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const text = this.statusText(status);
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if (text === '已处理') return 'status-done';
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if (text === '待处理') return 'status-pending';
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return '';
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}
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}
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};
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</script>
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<style lang="scss">
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.complaint-page {
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.header {
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display: flex;
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align-items: center;
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justify-content: space-between;
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height: 88rpx;
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padding: 0 30rpx;
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background-color: #409EFF;
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color: #fff;
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.back {
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width: 60rpx;
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height: 100%;
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display: flex;
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align-items: center;
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.iconfont {
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font-size: 32rpx;
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color: #fff;
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}
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}
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.title {
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font-size: 32rpx;
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font-weight: 600;
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}
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.right {
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width: 60rpx;
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}
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}
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.content {
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padding: 30rpx;
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.tabs {
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display: flex;
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margin-bottom: 30rpx;
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background-color: #fff;
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border-radius: 10rpx;
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box-shadow: 0 2rpx 10rpx rgba(0, 0, 0, 0.1);
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|
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.tab {
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flex: 1;
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|
height: 80rpx;
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|
display: flex;
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|
align-items: center;
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|
|
justify-content: center;
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|
|
font-size: 26rpx;
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color: #666;
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position: relative;
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&.active {
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color: #409EFF;
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&::after {
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content: '';
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position: absolute;
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|
bottom: 0;
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|
left: 50%;
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|
|
transform: translateX(-50%);
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|
width: 60rpx;
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|
|
height: 4rpx;
|
|
|
background-color: #409EFF;
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|
|
border-radius: 2rpx;
|
|
|
}
|
|
|
}
|
|
|
}
|
|
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}
|
|
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|
|
.tab-content {
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|
.form-card {
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|
|
background-color: #fff;
|
|
|
border-radius: 10rpx;
|
|
|
padding: 30rpx;
|
|
|
box-shadow: 0 2rpx 10rpx rgba(0, 0, 0, 0.08);
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|
|
|
|
|
.form-item {
|
|
|
margin-bottom: 30rpx;
|
|
|
|
|
|
.label {
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|
|
display: block;
|
|
|
font-size: 26rpx;
|
|
|
color: #333;
|
|
|
margin-bottom: 16rpx;
|
|
|
font-weight: 600;
|
|
|
}
|
|
|
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|
|
.input {
|
|
|
width: 100%;
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|
|
height: 72rpx;
|
|
|
border-radius: 10rpx;
|
|
|
border: 1rpx solid #e5e5e5;
|
|
|
padding: 0 20rpx;
|
|
|
font-size: 24rpx;
|
|
|
box-sizing: border-box;
|
|
|
}
|
|
|
|
|
|
.textarea {
|
|
|
width: 100%;
|
|
|
min-height: 160rpx;
|
|
|
border-radius: 10rpx;
|
|
|
border: 1rpx solid #e5e5e5;
|
|
|
padding: 20rpx;
|
|
|
font-size: 24rpx;
|
|
|
box-sizing: border-box;
|
|
|
line-height: 1.6;
|
|
|
}
|
|
|
|
|
|
.count {
|
|
|
display: block;
|
|
|
margin-top: 10rpx;
|
|
|
text-align: right;
|
|
|
font-size: 20rpx;
|
|
|
color: #999;
|
|
|
}
|
|
|
|
|
|
.type-tags {
|
|
|
display: flex;
|
|
|
|
|
|
.type-tag {
|
|
|
min-width: 140rpx;
|
|
|
padding: 14rpx 24rpx;
|
|
|
border-radius: 40rpx;
|
|
|
border: 1rpx solid #e5e5e5;
|
|
|
font-size: 24rpx;
|
|
|
color: #666;
|
|
|
text-align: center;
|
|
|
margin-right: 20rpx;
|
|
|
|
|
|
&.checked {
|
|
|
border-color: #409EFF;
|
|
|
background-color: #E6F7FF;
|
|
|
color: #409EFF;
|
|
|
}
|
|
|
}
|
|
|
}
|
|
|
}
|
|
|
|
|
|
.remark-item {
|
|
|
margin-bottom: 0;
|
|
|
}
|
|
|
}
|
|
|
|
|
|
.submit-section {
|
|
|
margin-top: 40rpx;
|
|
|
|
|
|
.submit-btn {
|
|
|
height: 88rpx;
|
|
|
background-color: #409EFF;
|
|
|
color: #fff;
|
|
|
border-radius: 44rpx;
|
|
|
display: flex;
|
|
|
align-items: center;
|
|
|
justify-content: center;
|
|
|
font-size: 30rpx;
|
|
|
font-weight: 600;
|
|
|
box-shadow: 0 4rpx 12rpx rgba(64, 158, 255, 0.35);
|
|
|
}
|
|
|
}
|
|
|
|
|
|
.list-scroll {
|
|
|
max-height: calc(100vh - 200rpx);
|
|
|
}
|
|
|
|
|
|
.record-card {
|
|
|
background-color: #fff;
|
|
|
border-radius: 10rpx;
|
|
|
padding: 24rpx 26rpx;
|
|
|
margin-bottom: 20rpx;
|
|
|
box-shadow: 0 2rpx 10rpx rgba(0, 0, 0, 0.06);
|
|
|
|
|
|
.card-header {
|
|
|
display: flex;
|
|
|
align-items: center;
|
|
|
justify-content: space-between;
|
|
|
margin-bottom: 16rpx;
|
|
|
|
|
|
.left {
|
|
|
display: flex;
|
|
|
align-items: center;
|
|
|
|
|
|
.type {
|
|
|
font-size: 26rpx;
|
|
|
font-weight: 600;
|
|
|
color: #333;
|
|
|
margin-right: 16rpx;
|
|
|
}
|
|
|
|
|
|
.status {
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|
|
padding: 6rpx 18rpx;
|
|
|
border-radius: 20rpx;
|
|
|
font-size: 20rpx;
|
|
|
}
|
|
|
|
|
|
.status-pending {
|
|
|
background-color: #E6F7FF;
|
|
|
color: #409EFF;
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|
|
}
|
|
|
|
|
|
.status-done {
|
|
|
background-color: #F6FFED;
|
|
|
color: #52C41A;
|
|
|
}
|
|
|
}
|
|
|
|
|
|
.time {
|
|
|
font-size: 22rpx;
|
|
|
color: #999;
|
|
|
}
|
|
|
}
|
|
|
|
|
|
.card-body {
|
|
|
.row {
|
|
|
display: flex;
|
|
|
margin-bottom: 10rpx;
|
|
|
|
|
|
.label {
|
|
|
width: 140rpx;
|
|
|
font-size: 24rpx;
|
|
|
color: #666;
|
|
|
}
|
|
|
|
|
|
.value {
|
|
|
flex: 1;
|
|
|
font-size: 24rpx;
|
|
|
color: #333;
|
|
|
}
|
|
|
}
|
|
|
}
|
|
|
}
|
|
|
|
|
|
.empty {
|
|
|
margin-top: 80rpx;
|
|
|
display: flex;
|
|
|
flex-direction: column;
|
|
|
align-items: center;
|
|
|
color: #999;
|
|
|
|
|
|
.iconfont {
|
|
|
font-size: 80rpx;
|
|
|
margin-bottom: 16rpx;
|
|
|
}
|
|
|
|
|
|
.text {
|
|
|
font-size: 24rpx;
|
|
|
}
|
|
|
}
|
|
|
|
|
|
.load-more {
|
|
|
text-align: center;
|
|
|
padding: 20rpx 0 10rpx;
|
|
|
font-size: 22rpx;
|
|
|
color: #999;
|
|
|
}
|
|
|
}
|
|
|
}
|
|
|
}
|
|
|
</style>
|
|
|
|
